Privacy Policy
Effective Date: 1 May 2025
WA Water Bores ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Privacy and Responsible Information Sharing Act 2024 (WA).
Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner at www.oaic.privacy.gov.au
1. Collection of Personal Information
We may collect personal information from you when you interact with us, including when you:
• Make inquiries via our website, phone, or email
• Request a quote or service
• Subscribe to our newsletters or marketing communications
• Engage with us on social media platforms
The types of personal information we may collect include:
• Full name
• Contact details (e.g., phone number, email address, postal address)
• Property information related to bore services
• Payment information
• Any other information you provide to us
2. Use of Personal Information
We use your personal information to:
• Provide and manage our services
• Communicate with you regarding your inquiries or services
• Send you marketing and promotional materials (you may opt-out at any time)
• Improve our services and customer experience
• Comply with legal obligations
3. Disclosure of Personal Information
We may disclose your personal information to:
• Our employees and contractors to facilitate service delivery
• Third-party service providers (e.g., IT support, payment processors)
• Regulatory authorities as required by law
• Any other parties with your consent or as permitted by law
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
• Secure storage systems
• Access controls
• Encryption
5. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please get in touch with us using the contact details provided a the end of this document.
We ask that you provide your request for access in writing (for security reasons) and we will provide you with access to that personal information. Access to the requested personal information may include:
• providing you with copies;
• providing you with the opportunity for inspection; or
• providing you with a summary.
• If charges are applicable in providing access to you, we will disclose these charges to you prior to providing you with the information.
• Some exceptions exist where we will not provide you with access to your personal information if:
• providing access would pose a serious threat to the life or health of a person;
• providing access would have an unreasonable impact on the privacy of others;
• the request for access is frivolous or vexatious;
• the information is related to existing or anticipated legal proceedings between us and would not be discoverable in those proceedings;
• providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations;
• providing access would be unlawful;
• denying access is required or authorised by or under law;
• providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body requests that access not be provided on the grounds of national security.
Should we refuse you access to your personal information, we will provide you with a written explanation for that refusal.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
WA Water Bores
Email: james@wawaterbores.com.au
Phone: 0429 695 538
Address: 16 Fintown Street, Geraldton WA 6530